Frank's Transmission

Reviews about Frank's Transmission

• Sarah W.

  May, 11 2018
  ★ ★ ☆ ☆ ☆
  Let me start by saying my family has been doing business with Frank's for a while, however, this last time has left us with a bad taste in our mouths. I took my car in when my power steering pulley broke. We had already purchased most of the parts to fix it but we were unable to do so because one of the screws had broken off in the engine. They gave us the run around with prices for a couple of days before finally completing my car, when all was said and done a simple screw removal had turned into $300 worth of repairs. Which was fine because we are selling the car anyways and just wanted to get everything done. When my husband went to pick up the car they told him it needed oil but other than that it was good to go. He took it to our house which is literally around the corner and left it for me. I then had to drive it out to my parents house who are selling the car for me. On the way out my car overheated. My mother and I called my husband and he came to look and realized that the reservoir hose was not even connected. I went in just to let them know what had happened so that it wouldn't happen again and they said it wasn't their problem because that was not what they were working on, the guy said he was sure it was something that my husband had probably done. To be honest, I don't really care who did it, they should have caught it before the car left, especially if they had run the car for any amount of time. Their customer service was awful, as was their workmanship. WE WILL NEVER be going there again.

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